Frequently Asked Questions
How Filtered Lab purifies your water?
- Activated Carbon Filter reduces up to 99% of chlorine, helping prevent dryness, irritation, and scalp sensitivity.
- PP Cotton Filter traps rust, sediment, and debris for crystal-clear water.
- Mineral Stone Filter helps restore beneficial minerals to support hydrated skin and smoother, shinier hair.
How often should i replace the filter?
For best performance, we recommend replacing the filter every 1–3 months, depending on your water quality and usage.
Signs it’s time to replace your filter:
- Reduced water pressure
- Visible discolouration of the filter(brown)
If you notice either of these signs, replace the filter immediately to maintain optimal performance.
Will Filtered Lab make a noticeable difference to my skin and hair?
Filtered Lab is designed to support a healthier daily routine by helping reduce exposure to harsh impurities commonly found in shower water. Many customers report softer-feeling skin and smoother, more manageable hair after consistent use. Individual results may vary depending on your skin type, hair type, and water conditions.
How much does shipping cost?
Shipping is free on all orders to Australia.
Where are you located?
Our head office is located in Sydney Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Filteredlab@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.